FAQ

The Answers You Need for Commonly Asked Questions

Please take a moment to read our FAQ's.  These are here to help answer your questions as well as provide a tool to make sure you are getting the best out of your visit with us. 

Facial & Chemical Peels

Corrective skincare is something we pride our spa team on. We can help you address a variety of skin concerns with simple routines and effective in-office treatments. 


Before your first visit we recommend scheduling a consultation (Skinterview) with our licensed esthetician, at which time we will go over your current skincare product line up, lifestyle, your concerns, goals and treatment plan.


For any corrective treatments (chemical peels, micro-channeling and others) we require specific home care routines tailored to your skin condition and goals for a minimum of 2 weeks before your facial treatment to ensure skin health and optimal results. Sunscreen is required and non negotiable for any corrective treatments. 



**Acne/Chemical peel and Micro channeling Clients- please refrain from use of actives (serums, retinol, or benzoyl topcials) 48 hours before your facial and up to 48 hours post treatment.  Do NOT wash or wet your face for a minimum of 6 hours after your facial.

Waxing & Hair Removal

How long does my hair need to be for waxing?   Ideally the hair should be a minimum of 1/4" + or the length of a grain of rice. If you can pull the hair with your finger tips that's perfect!

How often do I reschedule?

Facial waxing and underarms is generally 3-4 weeks.  Body waxing and intimate waxing is 4-6 weeks between visits.  

Eyelash Extensions & Lash Lifts

Eyelash Extensions & Lifts

I've never had eyelash extensions before, will they harm my natural lashes?

No, we have highly trained experts and pride ourselves on our clean and safe work.  Properly applied extensions should move effortlessly and shed with your natural lashes. They should NEVER be painful. (We can shed 2-5 lashes per eye per day, this is normal) 

We have clients that have been wearing extensions for years and their lashes are very healthy. 

**PLEASE ARRIVE FOR YOUR APPOINTMENT WITH FRESHLY WASHED LASHES, FREE OF ANY AND ALL MAKEUP. This goes for full sets AND fills. 

What is the care for eyelash extensions? 

Start by cleansing with a gentle, oil free cleanser and a fluffy eyeshadow brush and be sure to rinse well. The simply brush them with your provided spoolie wand and done! Be sure to brush at least twice daily. The cleaner you keep them, the longer they last and the happier you & your lashes are. 

Try not to yank, tug, twist or pull your extensions. This can cause pain and damage to your natural lashes by removing them before their natural shed cycle. 

Please avoid mascara and liners (wet shadows are OK but please wash off well at the end of the day.)

Be cautious around hot objects such as grills, ovens and blow driers for example, these an singe the delicate extensions and flatten the curl. 

How often do I come back for touch ups? 

Classic sets are best kept up at 2 week intervals. Fills take approximately 60 minutes, but feel free to ask your stylist for a little more time if you'd like. We offer 60, 75 and 90 minute options for lash fills.

Volume set, please return every 3 weeks for a touch up fill. We need to remove and replace grown out and shed extensions. Volume sets may be booked by time, depending on how much fluff you like. 60-90 minutes. 

**Over 4 weeks between visits is an automatic partial to full set due to the amount of shed lashes and regrowth that needs adjustments. 

Did you know we offer colored lashes too?!

Lash lifts and brow lamination are maintenance free for 6-8 weeks. Please refrain from getting your lashes wet, wearing mascara or eye makeup, touching or sleeping on your face for the first 24 hours. They're fragile during this period, so please be gentle. 

Hair Extensions

Hair Extension Prep and Aftercare 

Please visit us for a consultation so your professional can determine the type of extension that is best for your hair type and lifestyle. Your stylist will also color match you at this visit. 

Day of your service (new or retouch) please arrive with CLEAN and DRY hair. We mean clean, like double shampooed clean, for the best and strongest lasting application. Conditioner is fine for ends up to the jawline but NOT for scalp. It makes the hair too slippery for a proper bond site. 

Aftercare- Avoid washing your hair for 24 hours. Then you can wash as normal, avoiding conditoner and styling products at the root/attachement sites.  We recommend extension safe shampoo and conditioner which we have available for purchase. 

Avoid using heat at the root or attachement sites. 

DO NOT yank, tug, twist or pull on your extensions. 

DO NOT try and remove them yourself. 

DO gently brush your hair twice a day using a boar brush or wet brush. 

DO braid or ponytail your hair when sleeping, running, biking, swimming or anytime your hair is blowing to prevent tangles and matting. 

Hair Color Service Prep and Aftercare 

DO disclose to your stylist ANY previous color applications. We don't judge we just need to know for the safety of your hair and scalp. **This includes- henna, Sun-in, SunBum, lemon juice, box color, splat, sharpie, koolaid, professional color, whatever chaos is in your hair, we need to know. 

We mean it, we need to know to provide the best color service, SAFELY. 

Trust the post care product recommendations of your professional. They have your best interest at heart and want to see your fresh color live it's best life with great homecare. 

Please arrive with clean and dry hair. 

 
Woman

Covid-19 & Cancellation Policies

We have blocked off time in our schedule just for you, and without a minimum of 24 hour notice we are unable to fill a cancellation block with our waitlist. 

Please confirm your appointment. We understand life can sometimes get in the way of scheduled appointments so please give us the courtesy of 24 hour notice for cancellations or changes to your appointment.

Cancellations with less than 24 hour notice incurs a fee of up to $50 cancellation fee.

No shows will be charged for the scheduled service(s).

We wanted to update our guests in regards to masks and distancing in our facility.

Mask wear within our facility is optional. 

As a reminder, please let us know if you or someone in your household isn't feeling well when you get your appointment reminder by calling  802-458-0123 or emailing alex@tulipandtonic.com

We will not have a waiting area at this time, as we feel safer keeping the amount of guests and staff in the salon to a minimum, while also providing an intimate 1 on 1 treatment experience.

Thank you for your understanding and participation in keeping our community safe.

Thank you for your understanding during this time. 

Tulip & Tonic Staff